Continual Service Improvement

-  Including scenario-based mock exam

- Ideal for classroom seminar preparation

You will gain an overview of ITIL® V3 based on the Intermediate

Lifecycle module Continual Service Improvement

- Module 1

• Introduction and basic concept:
• Business & IT integration
• Functions and processes
• Quality management

- Module 2 Continual Service Improvement processes:

• Service Reporting
• Financial Management
• Demand Management
• Service Level Management

- ITIL® V3 Continual Service Improvement mock exam

Target Group

Staff members who want to gain a deeper insight into the Continual Service Improvement lifecycle phase .

Prerequisite Exam Entry Criteria

Requirements ITIL® V3 foundation

On the basis of this eLearning module plus an adequate classroom seminar, you can gain the ITIL® V3 Intermediate Lifecycle Continual Service Improvement certificate