Service Design

-  Including scenario-based mock exam

- Ideal for classroom seminar preparation

You will gain an overview of ITIL® V3 based on the Intermediate

Lifecycle module Service Design:

- Module 1 Introduction and basic concept: business & IT integration, functions, and processes, principles of the Service Design lifecycle phase

- Module 2 Service Design Processes:

• Service Level Management
• Service Catalogue Management
• Availability Management
• Capacity Management
• Supplier Management
• Security Management
• IT Service Continuity Management

- ITIL® V3 Service Design mock exam

Target Group

Target Audience Staff members who want to gain a deeper insight into

the Service Design lifecycle phase .

Prerequisite Exam Entry Criteria

Requirements ITIL® V3 foundation

On the basis of this eLearning module plus an adequate classroom seminar, you can gain the ITIL® V3 Intermediate Lifecycle Service Design certificate