Service Operation

-  Including scenario-based mock exam

- Ideal for classroom seminar preparation

You will gain an overview of ITIL® V3 based on the Intermediate

Lifecycle module Service Operation

- Module 1

• Introduction and basic concept:
• Business & IT integration
• Functions and processes
• Principles of the lifecycle phase Service Operation

- Module 2

Service Operation Processes:

• Request Fulfillment
• Incident Management
• Event Management
• Problem Management
• Access Management

- Module 3 Service Operation Functions:

• Service Desk
• Technical Management
• Operation Management
• Application Management

- ITIL® V3 Service Operation mock exam

Target Group

Staff members who want to gain a deeper insight into the Service Operation lifecycle phase .

Prerequisite Exam Entry Criteria

Requirements ITIL® V3 foundation

On the basis of this eLearning module plus an adequate classroom seminar, you can gain the ITIL® V3 Intermediate Lifecycle Service Operation certificate