Service Strategy

-  Including scenario-based mock exam

- Ideal for classroom seminar preparation

You will gain an overview of ITIL® V3 based on the Intermediate

Lifecycle module Service Strategy:

- Module 1 Introduction and basic concept: business & IT

integration, strategic management processes, functions and processes, principles of the lifecycle phase Service Strategy

- Module 2 Service Strategy processes:

• Strategy Generation
• Portfolio Management
• Demand Management
• Financial Management

- ITIL® V3 Service Strategy mock exam

Target Group

Target Audience Staff members who want to gain a deeper insight into

the service lifecycle phase "Service Strategy".

Prerequisite Exam Entry Criteria

Requirements ITIL® V3 foundation

On the basis of this eLearning module plus an adequate classroom seminar, you can gain the ITIL® V3 Intermediate Lifecycle Service Strategy certificate