Service Transition

-  Including scenario-based mock exam

- Ideal for classroom seminar preparation

You will gain an overview of ITIL® V3 based on the Intermediate

Lifecycle module Service Transition:

- Module 1

• Introduction and basic concepts
• Business & IT integration
• Functions and processes
• Principles of the lifecycle phase Service Transition

- Module 2 Service Transition processes:

• Transition Planning & Support
• Change Management
• Release and Deployment Management
• Service Asset and Configuration Management
• Service Validation and Testing
• Service Evaluation
• Knowledge Management

Target Group

Staff members who want to gain a deeper insight into the Service Transition lifecycle phase .

Prerequisite Exam Entry Criteria

Requirements ITIL® V3 foundation

On the basis of this eLearning module plus an adequate classroom seminar, you can gain the ITIL® V3 Intermediate Lifecycle Service Transition certificate