Free Resources

We offer a number of free resources to help  your understanding of ITIL and to help you prepare for the exam.

An Introductory Overview of ITIL V3

The itSMF has produced a free introductory overview of ITIL V3.  It is a useful initial guide to the ITIL framework.  Download your Free Intoductory Overview of ITIL V3.

ITIL V3 Glossary

The official ITIL V3 Glossary helps you to understand the key terms used within ITIL v3.  Download your Free ITIL V3 Glossary.

Free ITIL V3 Foundation Mock Exam (Available soon)

We offer a free exam consiting of 40 sample exam questions, run in a real exam simulator.  You may take the exam as many times as you like!

Free ITIL V3 Process Wall Chart

A wall chart showing all the ITIL V3 processes and how they interact provides a useful reference for any office wall. Download your FREE ITIL wall chart.